Nien-Yi Group follows a customer-oriented approach, engaging all employees to achieve quality goals. Through systematic processes and methods, we ensure that products meet expected standards and customer requirements from design through production to delivery. Our core focus is to prevent defects, monitor quality in real-time, and continuously improve through data analysis—ultimately reducing costs and enhancing customer satisfaction and market competitiveness.
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Product Quality Management
- Defect Prevention: Reduce defect rates through standardized processes (e.g., ISO systems) and quality planning tools (e.g., FMEA).
- Continuous Monitoring: Detect deviations in real-time using inspections (e.g., sampling inspection) and statistical tools (e.g., SPC).
- Ongoing Improvement: Continuously enhance quality through PDCA cycles and customer complaint analysis.
These efforts help reduce costs while improving customer satisfaction and market competitiveness.
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Key Elements / Policies of Product Quality Management
- Quality Planning: Defining clear quality objectives and standards (ISO 9001, etc.).
- Quality Control (QC): Ensuring products meet specifications through inspections and monitoring.
- Quality Assurance (QA): Building systematic processes to prevent defects proactively.
- Continuous Improvement: Enhancing quality through data analysis and feedback mechanisms.
- Total Quality Management (TQM): Embedding quality awareness into company culture with shared responsibility.
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Quality Targets
- Finished Goods On-Time Delivery Rate (OTD): 100%
- Customer Satisfaction Rate:≥99.65%
- Supplier On-Time Delivery Rate: 100%
- Incoming Quality Acceptance Rate:≥99.25%
- Process Quality Acceptance Rate: ≥99.25%
- Finished Goods Acceptance Rate:≥99.25%
- HSF Non-Conformance Cases: 0
- Customer Complaints: ≤2 cases
- Return Rate: ≤0.03%
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Quality Certification Systems
- ISO9001
- ISO14001
- IATF16949
- ISO17025
- TL9000
- ISO13485
- ISO14067
- ISO14064
- AS9100D
- ISO14064
- SonyGP
- ESG